Doncaster College



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Human Resource Management
Doncaster College
The Hub
Chappell Drive
Doncaster
DN1 2RF



  • If you are experiencing difficulties accessing or using the website, we have a support team available 9.00am-5.30pm Monday to Friday on 0207 427 8250

Service Desk Analyst - Information Services Assistant

Vacancy Summary
Employer:
Doncaster College
Salary:
Salary: Scale £14,763.74-£16,731.30
Location:
Doncaster College, The Hub
Contract:
Permanent
Working Pattern:
Full Time
Hours:
36.66 hours per week.
DBS Check:
Enhanced
Closing Date:
26/10/2017 at 23:59 PM
Reference:
17/045
Vacancy Description

Doncaster College is a large provider of further and higher education in South Yorkshire, with a comprehensive range of further and higher education course options. With a turnover of circa £33 million, the College is based at the iconic £65-million Hub campus on the town's waterfront.

 

Our Investor In People status emphasises the College’s commitment to staff development.

 

Benefits package includes a career average pension scheme, generous annual leave, local and statutory bank holidays, Staff Welfare Programme, and access to local gym facilities.

 

 

Information Services

Information Services Assistant (Service Desk Analyst)

Salary: Scale £14,763.74-£16,731.30

(It is usual for new appointees to commence at the bottom of the scale with progression on an annual incremental basis)

 

 

Doncaster College is looking to supplement its busy Information Services team with an experienced Service Desk Analyst to provide first line support to staff and students through the Service Desk and information points. 

End to end management of Incidents and Service Requests reported by the customer, achieving first time fix where possible. Escalating and liaising with other resolver teams / 3rd parties as required in order to resolve issues within the defined SLA.

  • Single point of contact between our customers and IT Services
  • Manage Incidents and Service Requests
  • Receive and record all calls from our customers
  • Provide initial assessment of all Incidents, attempt first time resolution, and /or escalation
  • Monitor and escalate Incidents according to the customer's SLA
  • Keep users informed on status and progress of their Incidents
  • Produce Management Reports
  • Aid customer retention and satisfaction

 

 

Post reference:         17/045

Closing date:             26/10/2017

 

 

No agencies please.  

 

To apply follow the instructions on the ‘How to Apply’ section at the bottom of the advert to access the online application form.

 

If you are experiencing difficulties accessing or using the website, please contact Jobs Go Public between 9.00am-5.30pm Monday to Friday on 0207 427 8250.

 

For other queries regarding the post please contact Human Resources on 01302 553550.

 

We reserve the right to withdraw this vacancy at any time if there is a high level of applications therefore, we would recommend that you submit your application as early as possible.

 

Candidates who have been invited to interview will be notified in writing within 4 weeks of the closing date.

 

As an Equal Opportunities Employer, Doncaster College seeks a workforce which reflects the community we serve.  We welcome applications from those groups under-represented among our staff.

 

The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

 

SUCCESSFUL CANDIDATES WILL BE ASKED TO OBTAIN DISCLOSURE



Equal Opportunities
Doncaster College – Working for Equality. We welcome applications from all sections of the community.
How to apply
Click on 'Apply Online' to go to the Online application form. If you are experiencing difficulties accessing or using the website please contact Jobs Go Public between 9.00am-5.30pm Monday to Friday on 0207 427 8250. For other queries regarding the post please contact Human Resources on 01302 553550.
Further information on this vacancy
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